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2023 Emerging AI Chatbot Vendors Insights: Evaluating 10 Leading Companies to Enhance Customer Satisfaction and Drive Growth -

The "Emerging AI Chatbot Vendors Report, Q3 2023: Discover The 10 AI Features For Chatbot Vendor Assessment" report has been added to's offering.

The rapid advancement of generative AI and the rise of ChatGPT have created a pressing need for enterprise business leaders to adopt AI-powered chatbots. These chatbots hold the potential to significantly enhance customer satisfaction, improve productivity, and drive sales growth.

This report is designed to offer valuable insights into the evolving landscape of AI chatbot vendors, including their product trends and capabilities. The focus is on ten selected vendors: Cognigy, Gupshup, Hyro,, Laiye, PolyAI, Sobot, Spitch, Voiceflow, and The report evaluates these vendors by conducting interviews and product trials, assessing their emerging AI capabilities, and ranking them against a 10-point AI feature criteria.

The term "emerging vendors" refers to companies that have secured venture funding within the past two years. These vendors are typically seen as having promising capabilities that can potentially accelerate enterprises' unique business objectives.

In addition to the emphasis on emerging vendors, this report stands out by exclusively focusing on the products offered by these vendors. It highlights the strengths of their offerings and outlines the benefits they bring to enterprise users. Whether you are in customer service, HR, IT, sales, or marketing, this report serves as a valuable resource to understand the AI capabilities available through emerging chatbot vendors, assess the relative strengths of the ten vendors profiled, and identify the most suitable options based on your specific requirements.

Key Topics Covered:

  1. Executive Summary
  2. Market Overview
  3. AI Feature Matrix Definitions
  4. AI Feature Matrix
  5. 10 Emerging AI Chatbot Vendor Profiles
    • Cognigy
    • Gupshup
    • Hyro
    • Laiye
    • PolyAI
    • Sobot
    • Spitch
    • Voiceflow
  6. Recommendations and Conclusion
  7. Appendix
    • Research Methodology
    • Glossary of Terms
    • Analyst Overview

Companies Mentioned

  • AccuHit
  • Alsera
  • Ambit
  • Amelia
  • Avaamo
  • Chatwoot
  • Cognigy
  • Conversica
  • Dialpad
  • Druid
  • Enterprise Bot
  • Genesys
  • Gupshup
  • Hyro
  • Inbenta
  • Infobip
  • Kaaisto
  • Kommunicate
  • Krista Software
  • Kustomer
  • Laiye
  • Netomi
  • NLX
  • Personetics
  • PolyAI
  • Proto
  • Pypestream
  • Replicant
  • Senseforth
  • SentIOne
  • Sobot
  • Spitch
  • Thankful
  • Tidlo
  • Tiledesk
  • Twixor
  • Uniphore
  • Ushur
  • Voiceflow
  • Zowie

For more information about this report visit

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