Movers.com has launched a new guide to finding moving companies with excellent customer service for those planning a state-to-state move from their family home in Charlotte, North Carolina.
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The new guide provides readers with numerous tips for ascertaining a company’s level of customer service to ensure the company they hire meets their expectations.
To read the complete guide, visit https://www.movers.com/moving-guides/how-to-find-movers-that-offer-great-customer-service.html
“The quality of a moving company's customer service should be a determining factor when hiring them,” explains the new guide. “To find out if a potential mover has a great customer-centric approach or not, ask about their policies regarding all aspects of the move.”
When evaluating the customer service of a potential moving company, the guide suggests starting by reading reviews from previous customers - and filtering out those with a high number of negative reviews.
After reading the reviews, the guide recommends readers start contacting companies to ask if they offer in-house assessments when generating quotes. This is because companies that only offer phone-based estimates often provide low and inaccurate quotes before increasing the final cost on the day of the move. By contrast, in-house assessments typically result in more realistic quotes and provide an opportunity to gauge the company’s professionalism in person.
Furthermore, the guide explains that any moving company with great customer service should be willing to provide a booklet titled ‘Your Rights and Responsibilities When You Move’ from the Federal Motor Carrier Safety Administration. They should also provide a bill of lading that formalizes the terms and conditions of their agreement with the customer alongside a comprehensive inventory list.
Finally, Movers.com outlines several questions to ask a potential moving company that can indicate whether their moving approach is customer-centric. For instance, readers are advised to ask about the company’s claims process in the event of damage to their belongings during the move as well as asking about the company’s safety procedures.
“Once you have gathered all the information you need about each potential moving company's policies, you can make a more educated decision and find a mover focused on pleasing its customers,” says the guide. “If a moving company doesn't seem to have a good customer-centric approach, keep looking for a mover until you find one that does.”
Charlotte residents can obtain quotes and learn more about the moving and packing services available to them at https://www.movers.com/moving-companies/nc-north-carolina/charlotte/cheap-movers.html
Contact Info:
Name: Information Inquires
Email: Send Email
Organization: Movers.com
Address: 1596 U.S. 130, North Brunswick Township, New Jersey 08902, United States
Phone: +1-866-343-1243
Website: https://www.movers.com/
Source: PressCable
Release ID: 89140223
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