Improving Accessibility and Expanding Spanish-Language Support for Lenders and their Borrowers

SWBC Payment Protection Group is excited to announce the launch of its enhanced borrower portal for payment protection customers, designed to streamline the payment protection claims process and improve the borrower experience. This digital solution allows borrowers to complete and submit claim forms online, including Spanish versions, as well as any required documentation, significantly reducing processing time.

The portal is available for lenders to offer to their borrowers, providing a modern, self-service option that strengthens relationships and improves efficiency.

To further support accessibility, SWBC now offers Spanish-language claim forms, ensuring Spanish-speaking borrowers can manage their claims with ease and reinforcing our commitment to borrower-focused service.

“These enhancements reflect our ongoing commitment to innovation and customer service,” said Joan Cleveland, President and CEO of SWBC Life Insurance Company and Executive Vice President of SWBC Property and Casualty Insurance Company. “By expanding language support and improving accessibility, we’re ensuring that every financial institution has the tools they need so they and their borrowers can manage their claims confidently.”

Key Benefits of the Borrower Portal:

• Spanish-Language Support: Spanish claim forms are available online, fillable, and ready for e-signature to assist borrowers who prefer to communicate in their native language.
• Self-Service Submission: Borrowers can submit claims electronically, expediting the review process.

“Offering Spanish-language claim forms is a critical step in making the process more seamless and inclusive,” said Melissa Piehl, Director of Payment Protection Claims. “These resources enable our team to review and resolve claims more efficiently, benefiting both borrowers and our financial partners.”

For more information about the borrower portal and Spanish-language claim forms, please visit swbc.com/payment-protection or speak with an SWBC Regional Vice President.

About SWBC

As a diversified financial services company, SWBC provides financial institutions, businesses, and individuals with a wide range of insurance, mortgages, wealth management, employee benefits, and more. Headquartered in San Antonio, Texas, SWBC has partners and divisions across all 50 states and manages businesses around the world. No matter how wide its reach, SWBC always listens to our customers’ needs, analyzes their current situations, and recommends customized solutions. For more information about our innovative approach to personalized service, visit SWBC’s website.

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"By expanding language support and improving accessibility, we’re ensuring that every financial institution has the tools they need so they and their borrowers can manage their claims confidently.”