Simon Short’s appointment reflects market demand for embedded governance to accelerate customer success.

xtype today announced that Simon Short, senior vice president of customer excellence at ServiceNow, has joined its Board of Directors. Short has extensive industry experience across both software and customer success, including as former EVP of customer success at Salesforce, former CTO at Capgemini, and global lead for Capgemini’s Digital Customer Experience (DCX) Global Service Line. At ServiceNow, Short leads the Customer Excellence Group, ensuring ServiceNow customers achieve exceptional outcomes from their platform investments.

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Simon Short, senior vice president of customer excellence at ServiceNow

Short’s appointment to xtype’s board underscores his confidence in the company’s trajectory. xtype has a strong partnership with ServiceNow including a 2024 investment from ServiceNow Ventures and its designation as a ServiceNow Advanced Platform Build Partner. Enhancing the ServiceNow AI Platform’s built-in governance foundation, xtype adds delivery oversight that gives customers real-time visibility, granular control, policy-driven orchestration, and always-on compliance for quick and secure implementation to maximize ROI.

Governance: The Next Frontier of Customer Success

xtype has responded to market demand with its unique approach to platform delivery governance for ServiceNow customers. The company’s Governance Platform empowers teams to accelerate innovation, govern platform operations, and ensure compliance with real-time visibility, granular control, policy-driven orchestration, and audit-ready compliance. xtype serves Fortune 500 clients across a wide range of sectors - from banking and healthcare, to insurance and beyond - including Zurich Insurance and technology partner, Teradata.

"Simon is passionate about enterprise customer success, and shares xtype’s commitment and vision to help customers get maximum value from their platform investments,” said Ron Gidron, CEO of xtype. “Delivery governance is the next frontier for enterprise platforms, and we are tremendously excited to have Simon’s expertise to help guide our shared vision.”

“Expectations in enterprise IT delivery are sky high, particularly in the age of AI,” said Short. “As organizations race to modernize, strong delivery governance must match the speed and scale of technology adoption. I’m excited to work closely with xtype to advance its role in supporting customers as they seek greater value from their technology investments and drive transformational outcomes.”

About xtype

Founded in 2020, xtype maximizes ServiceNow investments and is the only provider of multi-instance governance for ServiceNow platform teams, providing real-time visibility, control, orchestration, and compliance capabilities to accelerate safe and consistent delivery on the ServiceNow AI Platform. xtype is trusted by leading banks, pharma giants, global manufacturers, and top brands to empower teams to innovate faster, ensure compliance and reduce operational risk.

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