With Square’s intuitive, powerful, and fully integrated commerce platform, Bluestone Lane goes full steam ahead on serving up employee and customer satisfaction
Bluestone Lane, the Australian premium coffee roaster and café brand, today announced a significant technology partnership with Square, whose refreshingly easy technology helps restaurants build thriving businesses by balancing hospitality, scalability, and operational excellence. The chain has replaced its legacy point-of-sale system and rolled out Square's all-in-one technology platform across its 65 locations, creating a smoother experience for both staff and guests.
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With Square’s intuitive, powerful, and fully integrated commerce platform, Bluestone Lane goes full steam ahead on serving up employee and customer satisfaction (Graphic: Square)
Bluestone Lane is multi-concept with both coffee shops and full-service cafés along with retail offerings like wholesale coffee and branded merchandise, leading to complex operations and a wide range of technology and customer service needs. Through Square's flexible tools, food and beverage businesses like Bluestone Lane can manage their daily operations with consistency and care, adapt easily as they evolve, and propel their growth to the next stage. This alignment with Bluestone Lane's vision for growth brings a new level of operational excellence to the brand's expanding network of locations. Already, Bluestone Lane has saved thousands of hours by streamlining operations and are already seeing 50 percent faster ordering, allowing for greater throughput for the business and time saved for both guests and workers.
“We systematically tested all the leading point-of-sale platforms, and Square was the only solution that offered everything our complex business needed,” said Nick Stone, Chairman and Founder of Bluestone Lane. “From day one, Square has demonstrated an exceptional commitment to understanding our needs and delivering solutions that align with our vision. Their willingness to evolve alongside us and drive innovation makes them an ideal partner as we enhance the experience for both our guests and team members.”
The partnership delivers a complete technology modernization across all Bluestone Lane locations, featuring Square Registers, handy mobile Square Terminal devices for tableside ordering, and Square KDS (kitchen display system) that helps get those flat whites and avocado smashes out faster than ever. And Square software brings it all together, enabling Bluestone Lane’s staff to maintain the high standards of service and consistency that keep customers coming back, while streamlining and connecting operations – from staffing and payroll to reporting and compliance – across its network of locations, each offering unique menus and merchandise.
For Bluestone Lane, a key differentiator is Square’s partner ecosystem. Bluestone Lane is able to leverage Square's open platform to integrate with their existing essential business systems, including Olo for digital orders, Thanx for mobile app ordering and loyalty, Uber Eats and DoorDash for third-party delivery, Restaurant365 for restaurant management, and custom API integrations for business intelligence and analytics.
By bringing everything together onto one intuitive commerce platform, Bluestone Lane's staff can spend less time wrestling with technology and more time connecting with guests and crafting the perfect cup of coffee. Bluestone Lane can now also get real-time and comprehensive data insights across all locations, enabling more informed business decisions and improving operational efficiency.
“Square's leadership in food and beverage comes from understanding what makes great restaurants work,” said Nick Molnar, Global Head of Sales at Block, which includes Square and Cash App. “Our comprehensive commerce platform powers hundreds of thousands of restaurants, bringing together everything from payments and kitchen systems to team management and loyalty programs – all working seamlessly together. This allows innovative brands like Bluestone Lane to manage complexity behind the scenes while focusing on what matters most: delivering exceptional guest experiences.”
As part of the partnership, Bluestone Lane and Square will collaborate to deliver amazing local activations across the U.S. that blend Bluestone's exceptional café fare with its world-class hospitality experience, powered by Square.
To visit Bluestone Lane, find a location near you. To learn more about Square’s technology for food and beverage businesses, visit our website.
About Square
Square makes commerce and financial services easy and accessible with its integrated ecosystem of commerce solutions. Square offers purpose-built software to run complex restaurant, retail, and professional services operations, versatile e-commerce tools, embedded financial services and banking products, buy now, pay later functionality through Afterpay, staff management and payroll capabilities, and much more – all of which work together to save sellers time and effort. Millions of sellers across the globe trust Square to power their business and help them thrive in the economy. For more information, visit www.squareup.com.
About Bluestone Lane
Bluestone Lane is a New York-born, Australian lifestyle and hospitality brand, renowned for its premium coffee shops and cafés across the United States. As a celebrated US Champion in specialty coffee roasting, Bluestone Lane has been recognized as one of Inc. 5000's fastest-growing private companies. Embracing a philosophy centered around superior coffee, elevated experiences, and healthier menu options, the brand is at the forefront of revolutionizing American coffee culture. With a focus on high-quality ingredients and world-class hospitality, Bluestone Lane treats its patrons as locals, not customers, offering a more personalized and engaging experience. Founded by Melbourne native Nick Stone, Bluestone Lane was created to bring a meaningful connection to the café culture in America, transforming daily routines into cherished rituals. The brand also extends its commitment to quality through a comprehensive range of Consumer Packaged Goods (CPG), including whole bean coffee, compostable espresso pods, teas, baked goods, and cold-pressed juices. For more information, visit www.bluestonelane.com and follow us on Instagram and TikTok.
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Already, Bluestone Lane has saved thousands of hours by streamlining operations and are already seeing 50 percent faster ordering, allowing for greater throughput for the business and time saved for both guests and workers.
