Breakthrough technology facilitates lifelike phone conversations, freeing human agents to focus on customer and community connection

Glia, the leader in AI interactions for banking, today announced its next-generation Voice AI at the company’s annual industry event, Interact 2025. The Voice Glia Virtual Assistant (GVA) now delivers more natural, lifelike AI voices, with real-time responsiveness twice as fast as the next industry alternative—matching the pace of human conversation. Best-in-class noise cancellation ensures accurate understanding even in noisy environments, while maintaining zero risk of AI hallucinations guarantees only verified information reaches customers, meeting the stringent demands of regulated banking. The Voice GVA now handles hundreds of the most common banking customer requests with human-like fluency and effectiveness, promoting trust and confidence, while freeing frontline staff to focus on high-impact interactions.

"AI is reshaping the contact center, but phone calls still account for over 70% of all customer interactions," said Rei Kasai, Chief Product Officer at Glia. "Many community banks and credit unions hesitated to adopt Voice AI, concerned the technology was too robotic and would actively damage the personal connection that defines their service, forcing reliance on outdated, clunky IVR solutions. That difficult trade-off ends with Glia’s next-generation Voice AI. The natural conversational pace and new human-like voices means our customers can confidently deploy AI that meets their customers where they are—the phone—without sacrificing the service that sets them apart.”

Natural sounding AI built for community-focused financial institutions

Glia’s Voice AI enhancements empower community banks and credit unions to deliver personalized customer experiences at a scale only large financial institutions previously attained. Key highlights of the next-generation solution include:

• New AI voices: Glia’s AI voices offer near-human timing and greater emotional range, allowing the Voice GVA to interpret and respond seamlessly—even during customer interruptions. This natural, fluid conversational pace eliminates awkward pauses, significantly building customer confidence and trust in the automated channel.

• High-accuracy transcription: By delivering high-quality speech-to-text accuracy, Voice GVAs ensure banks and credit unions have reliable records of every interaction.
• Advanced noise cancellation: Glia’s next-generation Voice AI actively removes disruptive background noise—like echoes and cross-talk—to ensure the Voice GVA understands callers perfectly, whether they’re at home or in a busy public space.
• Zero risk of AI hallucinations: Built on a foundation of Glia’s Responsible AI, Voice AI meets the stringent security and compliance protocols required in financial services.
• Human on demand: When an interaction requires complex support, Voice GVA transfers the customer to a human agent with full context, meaning no one has to repeat themselves or start from scratch.
• Extended capacity for building connection: By resolving routine calls end‑to‑end, Voice GVAs extend frontline capacity up to 70%—freeing staff to focus on relationship-building initiatives such as financial education, service accessibility, and community outreach.
• Flexible deployment: In addition to running natively on the Glia platform, Voice GVA can also now integrate directly into existing Call Center as a Service (CCaaS) environments, allowing banks and credit unions to use the #1 AI assistant for banking, regardless of their existing technology investments.

Initial results demonstrate cost and time savings

Banks and credit unions using Glia’s Voice AI have experienced outcomes including:

• Increased operational efficiency: Voice GVA ensures that frontline teams are protected from volume spikes and spend less time on administrative work, maximizing their efficiency and capacity. One large bank managed a 25% customer base expansion during an acquisition, yet saw its agent call volume rise just 5% due to Glia’s AI, which also cut agent wrap-up time by 50%.
• Stronger customer relationships: Glia Voice AI frees up human staff to focus on complex, high-value, relationship-building interactions. By reallocating frontline teams to strategic community engagement initiatives, banks and credit unions can ensure they maintain the high-touch service that sets them apart.

“Today, we’re announcing the next major step in Glia’s Voice AI journey, but our innovation for community financial institutions is continuous,” said Justin DiPietro, Co-Founder and Chief Strategy Officer at Glia. “Our purpose is to ensure banks and credit unions can confidently navigate the AI era without sacrifice to grow and maintain the strong relationships that define their communities—and we can’t wait to reveal what’s coming next.”

Additional information about Glia’s Voice AI solution is available at glia.com.

About Glia

Glia is the leading AI customer interactions solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital interaction with our proprietary ChannelLess® Architecture. With Glia’s AI for All™, organizations solve the tradeoff between efficiency and experience by using AI to automate interactions, elevate agent performance, and transform reporting and insights for leaders.

Glia has been named a Deloitte Technology Fast 500™ company for five consecutive years and is certified as a Great Place to Work (with a 98% employee satisfaction rating). With an industry-leading 72 NPS score across over 700 organizations, the company has raised over $150 million in funding from top investors and was recently valued at over $1 billion. Learn more at glia.com.

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