Genesys sets a global standard for workplace excellence by combining cutting-edge innovation with a culture rooted in empathy and empowerment

Genesys^®, a global cloud leader in AI-Powered Experience Orchestration, today announced that it has been Certified™ as a Great Place to Work^®. The certification reflects the voices of Genesys employees themselves — with 91% of those surveyed saying it’s a great place to work, 34 percentage points higher than the average US-based company. Earned across 17 countries, the recognition underscores the company’s commitment to fostering a culture where people feel valued and empowered.

Guided by its core values, “Go Big,” “Embrace Empathy” and “Fly in Formation,” Genesys brings together teams worldwide to drive meaningful social impact and purposeful innovation. These values are not aspirational statements but principles that define how Genesys operates. By taking a people-first approach, Genesys strives to foster a culture where every individual is supported, empowered and inspired to help to learn, grow and make their greatest impact.

This year, Genesys was certified in Australia, Brazil, Canada, France, Germany, Hungary, India, Ireland, Japan, Mexico, Philippines, Saudi Arabia, Singapore, Spain, United Arab Emirates, the United Kingdom and the United States. Notably, Genesys has been named a Great Place to Work for nine consecutive years in India, where the company was also named a Best Place to Work for Women for the last five years in a row. In addition to India, Ireland has been named a Best Place to Work for Women for the last two years in a row, and Canada received the recognition this year.

“Genesys continues to be recognized for building a workplace where people can do their best work,” said Eva Majercsik, chief people officer at Genesys. “Through a culture grounded in trust and collaboration, we empower employees to create experiences that truly improve how the world connects. This recognition highlights the shared commitment to empathy that makes Genesys a remarkable place to grow a career.”

Other highlights from the global survey include:

• 94% of employees felt that they are able to take time off from work when it’s necessary.
• 95% of employees believe that when they join Genesys, they are made to feel welcome.
• 94% of employees are proud to tell others that they work at Genesys.
• 92% of employees believe people care about each other at Genesys.
• 91% of employees feel like they can be themselves at Genesys.

In addition, on average 96% of Genesys employees responded that they feel they’re treated fairly, regardless of sexual orientation, race, gender or age. Genesys believes these results reflect its commitment to having an inclusive workforce made up of talented individuals who represent the markets they serve.

Genesys employs more than 6,000 people who are dedicated to transforming customer and employee experiences around the world. Learn more about life at Genesys and see open roles here.

About Genesys

Genesys^® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

© 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

About Great Place to Work Certification™

Great Place To Work^® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified.

About Great Place To Work^®

As the global authority on workplace culture, Great Place To Work^® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified™ or receiving recognition on a coveted Best Workplaces™ List.

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