HDI Announces Expanded Lineup of Service Management Course Catalogue

HDI Support Center Standards updated to include AI and Experience Management assessments; Service Management World brings the service management industry together November 17-21, 2024 in Orlando, FL

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces its expanded lineup of service management courses. The courses build on service management leader’s knowledge with industry standards to align strategies and teams. HDI recognizes the need for IT support and service management leaders to access more targeted training focused on the core disciplines of service management. This will ensure they are armed with the skills and knowledge needed to improve the performance of their IT service organizations.

HDI service management courses include:

• Change Management Principles​
• Incident Management Principles
• Problem Management Principles
• Service Level Management Principles

HDI supports a full calendar of service management courses delivered by highly rated expert trainers on a dynamic virtual training platform. To learn more about HDI’s service management courses, visit HDI’s course calendar or contact Todd Piccuillo, HDI Services Sales Director at Todd.Piccuillo@informa.com.

HDI Support Center Standards updated for 2024

The HDI Support Center Standard provides a framework that guides support organizations toward keeping pace with best practices adopted by peers and embraced within the industry. The Standards have been updated for 2024. The updated framework places a strong emphasis on enhancing the overall customer experience by implementing effective self-service strategies, leveraging advanced AI technologies for better service delivery and optimizing experience and knowledge management practices. These key focus areas are critical for achieving operational excellence and ensuring success in today's evolving support center landscape. For more information, click here.

Service Management World brings the service management industry together

Service Management World will bring the service management industry together November 17-21, 2024 in Orlando, FL. The event offers a robust conference program, unforgettable keynotes, case studies and an expo hall featuring dozens of products and services. For more information, click here.

“As the trusted source for service management and tech support training, our mission is to ensure the industry has the necessary skills to do their jobs well. Beyond training, our events, support site certification, consulting and informational resources empower businesses to deliver smarter service and better business outcomes,” said Tara Gibb, Senior Director, HDI. “We look forward to bringing the service management community together at Service Management World this Fall to learn, network and be inspired.”

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About HDI

For more than 35 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.

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