Mitel Unveils Combined Portfolio Strategy, Emphasizing Hybrid, Vertically Integrated, and Multimodal Solutions

Reaffirms Mitel’s commitment to the UC market through flexible, innovative solutions that deliver value for organizations worldwide

• Introduces a comprehensive suite of proven solutions and services following last year’s acquisition of Unify
• Strategy focuses on hybrid cloud, deep vertical integrations, and support for the entire workforce
• Unique intersection of software and hardware expertise delivers end-to-end solutions that address critical customer requirements
• Expanded ecosystem of more than 500 strategic technology partners ensures customers get access to specialized solutions they need

Mitel^®, a global leader in business communications, today announced strategic enhancements to its portfolio that will fuel its ambitious growth plans and deliver significant value for customers and partners around the globe.

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Mitel's new combined portfolio strategy introduces a comprehensive suite of proven solutions and services following last year’s acquisition of Unify. (Graphic: Business Wire)

Capitalizing on a rich set of solutions and services gained through last year’s Unify acquisition, the new portfolio strategy combines the best of both companies’ pioneering pasts and reaffirms Mitel’s commitment to leading the unified communications (UC) market forward with a unique combination of proven experience, flexibility, and practical innovation.

Mitel’s portfolio strategy focuses on three key areas:

• Hybrid Cloud UC Solutions: Mitel has long championed the need to provide flexibility of deployment model, offering customers a proven mix of private cloud, public cloud, and on-premise solutions. Industry analysts now predict hybrid deployments will represent the largest portion of the global UC market for the foreseeable future, with Frost & Sullivan projecting nearly 80% to be hybrid-based by 2026. Mitel’s focus on delivering hybrid solutions that support the reliability, security, data privacy, and regulatory compliance of on-premise and private cloud models mixed with public cloud accessibility ensures organizations can protect their investments while aligning their communications to specific business needs.
  
  
  
  
• Deep Vertical Integrations: Mitel’s portfolio strategy also includes an increased focus on vertical-specific solutions and integrated applications designed to meet the growing demand to embed communications and generative AI capabilities into business workflows. The newly combined portfolio offers a wealth of solutions uniquely suited to meet the complex requirements of industries such as healthcare, financial services, public sector, and hospitality. New highlights include the innovative Virtual Care Collaboration Service (VCCS) for healthcare organizations, integrated property and guest experience solutions for hospitality, and OpenScape Xpert, a multi-line communications solution ideal for financial and energy trading houses as well as government and transportation dispatch centers. Mitel has also expanded its vertical application ecosystem, which now includes more than 500 strategic technology partners, and strengthened its managed and professional services capabilities, ensuring customers can get the specialized solutions or highly tailored integrations they need.
  
  
  
  
• Multimodal Capabilities for Frontline Workers: Modern business communications have traditionally been targeted at knowledge workers, often leaving frontline workers underserved despite outnumbering knowledge workers by a ratio of four to one. Already the global leader in cordless DECT devices, Mitel’s go-forward portfolio will deliver more next-generation UC solutions to address the specific needs of on-the-go professionals and remote workers. This includes new market-leading DECT handsets designed for demanding environments like hospitals, factories, and construction sites, AI-augmented capabilities that streamline on-site customer service requests, and integration into specific vertical industry workflows for mission-critical business use cases.

“Unified communications is a mature market where we continue to see consolidation and vendors exiting the space, giving Mitel a greater opportunity to do what we do best,” said Martin Bitzinger, Senior Vice President, Product Management at Mitel. “Our portfolio strategy is rooted in the goal of helping each customer get the right communications solution for their needs today with the confidence that Mitel’s solutions can flex to support whatever their future may hold. It’s about delivering a foundation of security and reliability paired with practical innovations that add real value for partners, customers, and workers from the frontlines to the back office.”

“IT decision-makers have by and large reverted to pre-pandemic priorities, putting security, solution integration, and aligning technology investments with business strategies as the most pressing issues,” said Elka Popova, VP of Connected Work Research at Frost and Sullivan. “With the breadth and depth of its revamped portfolio, Mitel is well positioned to take advantage of the UC market’s hybrid and vertical opportunities by delivering the solutions and services that will help organizations achieve their goals in their demanding and evolving communications environments.”

Mitel’s updated portfolio strategy will be showcased at its upcoming Mitel Next events for partners, consultants, and Mitel User Group members. The events will take place in San Antonio, Texas, Cologne, Germany, and Barcelona, Spain this spring.

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on LinkedIn and X @Mitel.

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