Tech-enabled BPO looks to the future with sustainable best practices across its digital CX platform in the call center and work-at-home customer support
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it was awarded TIA's 2020 Global Sustainability Award in the Corporate Category. The company was a previous winner of the award in 2018.
iQor’s digital CX technology and approach to innovation has helped the company “Go Green” while dramatically reducing energy usage. Over a decade ago, iQor eliminated all phones and PC computers at its contact centers, replacing them with a soft phone and thin clients, dramatically reducing energy use per employee and electronics into landfills. Typical desktops use up to 65w-250w of energy. iQor’s thin clients use only 30w of energy – a 66% to 73% reduction in power usage. Switching just 10,000 of our PCs to thin clients has freed up enough electricity to power 80-100 homes for an entire year. In addition, switching the same number of PCs to thin clients reduces carbon emissions into the atmosphere by more than 1,600 metric tons in a year. Our Digital CX Command Center automatically logs off employees when a terminal is no longer in use.
"We're excited to be recognized for our ongoing commitment to sustainability," said President and CEO Gary Praznik. "Throughout our history, iQor has been committed to sustainable best practices. Our employees care deeply about the environment, and it's our job to provide sustainable digital CX technology, education, and awareness across the nine countries we operate in today."
Green initiatives are an integral part of iQor’s culture and that of its partners, from purchasing to recycling. With a strong shift to Work-at-Home customer support, the company expects to make an even greater impact in the years to come.
Award winners will be featured on Thomson Reuters digital sign, one of the largest in the world, in Times Square in the heart of New York City on May 14, 2021. The billboard is located at 43rd Street & 7th Ave.
iQor is a co-winner with IBM and congratulates all winners for their commitment to the environment we all share.
About TIA
The Telecommunications Industry Association (TIA) represents more than 400 global companies that enable high-speed communications networks and accelerate next-generation ICT innovation. Through leadership in U.S. and international advocacy, technology programs, standards development, and business performance solutions, TIA and its members are accelerating global connectivity across every industry and market. TIA is accredited by the American National Standards Institute (ANSI).
About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver customer support solutions that span the consumer value chain. Our award-winning technology and interaction analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer life cycle. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
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Contacts
Media Contacts
Robert Constantine
robert.constantine@iqor.com
