SECURITIES AND EXCHANGE COMMISSION
 

Washington, D.C. 20549
 


FORM 6-K
 


Report of Foreign Private Issuer
 


Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
 


For the month of June 2009 
 

RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
 
 

c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
 
 
 
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
 
 
Form 20-F..X.. Form 40-F.....
 
 

Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
 
 
Yes ..... No ..X..
 
 

If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
 
 
 

 

Customer Service Stats for APRIL

 

Ryanair, Europe's largest low fares airline, today (5th June 09) released its customer service statistics for April.  Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe's best customer service.

·     

92% of Ryanair's 32,000+ flights during April arrived on time. 

·     

Ryanair received less than 1 (0.98) complaints per 1,000 passengers. 

·     

Ryanair received less than 1 (0.38) mislaid bag claim per 1,000 passengers. 



 

CUSTOMER SERVICE STATISTICS MARCH

2008

2009

On-time flights

90%

92%

Complaints per 1,000 pax

0.30

       0.98

Baggage complaints per 1,000 pax

0.67

0.38

Complaints answered with 7 days

99%

99%


 


 

·     

Ryanair is the No.1 on-time airline beating Easyjet every week since 2003;

·     

Ryanair is Europe's only airline to guarantee both the lowest fares and 'no fuel surcharges ever'; 

·     

Ryanair is also Europe's most environmentally efficient airline, operating Europe's youngest, most fuel efficient fleet.   



* EasyJet has not published its on time performance since 27 April 2009
 
Ends.                                           Friday, 5th June 2009
 
 

For further information:

Stephen McNamara                    Pauline McAlester

Ryanair                                        Murray Consultants

Tel: 00 353 1 812 1271                Tel: 00 353 1 4980 3

 

SIGNATURES
 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.
 
 

 

RYANAIR HOLDINGS PLC




Date:  05 June 2009
 

 

By:___/s/ Juliusz Komorek____
   
 

Juliusz Komorek
 

Company Secretary